Terms & Conditions
www.sider.gr is the e-shop for the online display and supply of products and services of the Greek company DONNA ZOE LTD,
which is seated at 2 Argiropoulou Kifissia. Before you enter our online shop and browse our webpage, please refer to the following terms and conditions, which specifically apply to the use of the e-shop of DONNA ZOE LTD found at www.sider.gr. Make sure you agree with the following terms and conditions, because further use and navigation of the said webpage www.sider.gr implies your express and unreserved consent to them.
DONNA ZOE LTD maintains the right to unilaterally amend or renew these terms and conditions for transactions performed through its e-shop according to its needs and honest practices.
DONNA ZOE LTD assumes the obligation to notify users of any amendments, as well as any changes through the website of this
e-shop. It is clarified that the change of terms shall not regard orders already made.
2. Supplied information & Products
DONNA ZOE LTD is bound to make complete and valid information available on its webpage www.sider.gr with respect to essential characteristics described for every available product as required and also bound to provide accurate data on the services provided by the SPF S.A. e-shop subject to any technical or typing errors having escaped its attention or accidentally arisen or due to the suspended operation of the webpage or force majeure.
3. Limited liability
DONNA ZOE LTD cannot provide any guarantees about product availability, but it guarantees end consumers will be notified in time of non-availability.
DONNA ZOE LTD is solely liable for fraud and gross negligence in case of delay in the delivery of ordered products and for information or services provided through its website. The e-shop of SPF S.A. shall not be liable for any technical problems which may be experienced by users when attempting to access the website and during their access related to the operation or compatibility of their own infrastructure with the use of the website. Moreover,DONNA ZOE LTD shall not be held liable for third-party acts or omissions and, particularly, unauthorized third-party interventions to products and/or services and/or information available online.
www.sider.gr is the official website of DONNA ZOE LTD. All webpage contents posted by DONNA ZOE LTD including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of DONNA ZOE LTD protected under current Greek and EU legislation and international contracts. It is strictly prohibited to copy, analogically/digitally record and reproduce, distribute, transfer, download, process, resale, produce resulting work or mislead the public about the actual provider of website contents. Any reproduction, republication, download, announcement, propagation or dissemination or any other use of contents in any way or medium for trade or other purposes shall be allowed only following a prior written consent by DONNA ZOE LTD or any other legal beneficiary of such copyright. Names, images, logos and trademarks representing DONNA ZOE LTD and/or its e-shop and/or third parties contracted with them, as well as their products or services, are exclusive signs and trademarks of DONNA ZOE LTD and/or www.sider.gr and/or these third parties and subject to the Greek, EU and international legislation on trademarks and industrial and intellectual property and unfair competition. In all cases, their display and appearance on www.sider.gr web pages should not, in any way, be considered to assign or transfer the license or right to use them.
5. User’s Obligations
The users of www.sider.gr web pages accept that they shall not use them or the DONNA ZOE LTD e-shop to send, publish, e-mail or in any other way propagate any Contents that are illegal, harmful, threatening, offensive, disturbing, defamatory, slanderous, vulgar, indecent, libelous, in breach of another party’s privacy, show empathy or express racial, ethnic or other discrimination, or that may harm minors in any way. Such contents may not be propagated under the law or contractual or managerial relations (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or subject to confidentiality agreements). Contents in breach of a patent, trademark, trade secret, copyright or other third-party rights, including software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any software or hardware, intentionally or unintentionally in violation of the current Greek and EU legislations and provisions, contents which may harass third parties in any way and any content used to collect or save user’s personal data may not be propagated.
6. Transaction Privacy
It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce.
All information transferred by the user/member to DONNA ZOE LTD is confidential and DONNA ZOE LTD has taken all necessary measures so that it is used to the extent necessary to provide services. DONNA ZOE LTD shall not disclose customer or transaction data, unless you have provided a written authorization or if such is mandated by a court order or a decision by any other public authority. In case where DONNA ZOE LTD uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error.
For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.
7. Transaction Safety
DONNA ZOE LTD acknowledges the significance of Your Personal Data Safety, as well as that of your online transactions and takes all necessary measures to ensure maximum security. All information related to personal data and transactions is safe and private. The DONNA ZOE LTD e-shop safety is achieved as follows: User ID To identify you, your e-mail and password are used, which, when entered, grant you access to your personal data in absolute safety. You have the option to change your Password and E-mail whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintain secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us,
otherwise the DONNA ZOE LTD EE e-shop shall not be held liable for unauthorized use of the password.
We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g. date of birth).
DONNA ZOE LTD shall never become aware of your card or account information.
To pay the order, you shall be redirected to the ALPHA Bank website or PayPal website accordingly without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to ALPHA Bank or PayPal through their safe transaction systems.
8. Personal Data Protection
While navigating www.sider.gr web pages to order products and make sure we are able to contact you and give you updates on our new products, you may be requested to state your details (name, occupation, e-mail etc.). Any personal data declared anywhere in the www.sider.gr web pages and services are solely intended to ensure the operation of the respective service and may not be used by any third parties subject to the provisions of Law 2472/97 on the protection of individuals with respect to the processing of personal data, as in force. The www.sider.gr e-shop shall operate under current Greek and EU legislation and safely maintain your personal data for as long as you are registered to a www.sider.gr service; such data shall be deleted after the trading relationship expires in any way. The personal data declared to the www.sider.gr e-shop shall be solely used by it or affiliated businesses to support, promote, and execute the trade relationship. The data maintained in the record may be communicated to competent judicial, police, and other administrative authorities upon their legal request and under the current statutory provisions. The client has the right to information and objection under articles 11 to 13 of Law 2472/1997 within the framework of the legislation on the privacy of telecommunications.
Every visitor can browse the www.sider.gr e-shop without providing any personal information. We shall need personal data only if you become a member and create a user account. At this stage you will only be asked for your e-mail, where you shall receive our newsletters if you agree. If you proceed to an order of products, you must also enter details about your transaction with us. Data required for every transaction include your last name, landline telephone number, address (street, town, and postal code), the shipping address and type of payment document (receipt, invoice). Optional data include your mobile telephone number (in case we need to promptly communicate with you) and occupation.
9. Product purchase
To make you search easier, we have divided our products in main categories.
Every category has relevant filters helping you to narrow your search easily and quickly.
DONNA ZOE LTD shall make all possible efforts to provide high-quality services. However, cases of errors may not be excluded for prices and secondary product characteristics and it cannot be ensured that there will be no suspended webpage operation or “human” errors when updating/entering product prices. For the safety and effectiveness of your purchases, we urge you, if you find that a product is available at an unusually low or high price compared to its market value, to contact the Sales Department at +30 2108016209 or through the contact form available online before your proceed to an order.
Once your order is registered, you shall receive an automated e-mail stating your order details.
You can view the progress of your order through the e-shop under “Account management”.
In general, and in case where there are any pending issues with respect to your order, you will be sent a relevant e-mail. Alternatively, we shall contact you at the telephone numbers provided upon your registration or when you entered your order on our site.
You are asked to make sure these e-mails reach us and to maintain them throughout our transaction. In case where you do not receive the relevant e-mails, you are obliged to notify us without delay under the general terms governing our transactions.
10. Withdrawal/ Product Return – Replacement
You have the right to return products purchased and request their replacement.
a) In all cases where DONNA ZOE LTD was proven to be liable for delivery of products other or essentially different than those ordered
b) In all cases of product defect
You have the right to return the products purchased and request their replacement with another product or products up to the amount paid or with additional money if you so wish within thirty (30) days from receipt of the product
You have the right to return the products purchases and request for repayment of the price paid a) in all cases of product defect b) within 14 days from product delivery.
DONNA ZOE LTD shall be held liable for compensation in case of defect only if that has arisen due to its liability, in which case it shall not be held liable for negligence.
Moreover, in all cases, the product to be replaced should be necessarily accompanied with the original sales receipt. For all these cases, the products to be replaced should be in the condition as received by the client, complete and damage-free and their packaging should be the one that normally accompanies the product and it should be in excellent condition together with all accompanying documents (e.g. Shipping Notice, Sales Receipt etc.). Before any return it is recommended to communicate with DONNA ZOE LTD. In any case, return and replacement are possible under the following conditions:
I. Contact DONNA ZOE LTD on the same day or the following business day to state your intention. 2. In case where the product is changed within 30 days with another product(s) up to the amount of the price or with additional price or withdrawal within 14 days under Article 5(10) of Law 2251/1994, the product must not have been used. 3. The product is accompanied by all required documents demonstrating the transaction (e.g. Shipping Notice, Sales Receipt etc.).
II. Order Cancellation
An order may be cancelled in the following cases:
Before the order is complete, during the online order placement, you may remove product quantities from your basket by pressing the delete button.
If the online order has been completed, but the product has not yet been invoiced/sent, you may call +30 210 8016209 and we shall undertake the cancellation of your order.
In case where your order has already been invoiced, but you have not yet received it and you wish it is cancelled, immediately contact us at +30 210 8016209 and give your order details. We shall immediately inform you about all your options.
Once part of the order is received and you do not want the remaining order to be sent, call us at +30 210 8016209 or contact us through the online contact form and explain the reason why you wish the remaining order to be cancelled. We shall immediately inform you about all your options.
11. Payment methods
A. Payment upon receipt of your order at your space (cash on delivery)
Repay your order by giving cash to the courier employee or DONNA ZOE LTD employee upon delivery at your space. When placing an order, the purchase agreement shall be concluded once your payment is concluded.
B. Credit card payment
The www.sider.gr e-shop cooperates with ALPHA Bank for credit card payment services and support payment by credit, debit and prepaid Visa, Mastercard, Maestro, American Express, Diners cards as well as Masterpass electronic wallet. Payment using credit cards is an absolutely safe payment method for our clients.
DONNA ZOE LTD shall never become aware of your card or account information. To pay the order, you shall be redirected to the dedicated ALPHA Bank webpage without any contact in any case with data and details of your credit card. This information shall be transferred by you using encrypted connection to ALPHA Bank through the bank’s safe transaction systems.
In case where you choose to pay using a credit card, you must be present to receive your order and have your credit card and ID with you. In this case, a third party is not allowed to receive the order. This also applies when you place an order on behalf of a company. In this case, the card must be corporate and it should state the name of the recipient. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
12. Product Order/ Delivery/ Shipping Costs Order Completion and Payment Once you enter your order, the following message is displayed:
“Thank you, your order has been successfully placed under Οrder No xxxxxxx. Please check your e-mail. You have been sent an e-mail including your order details.” Delivery dates and times:
Delivery days are from Monday to Friday between 10.00 am and 17:00 pm for Athens. For the remaining Greece, the delivery hours of each courier company shall apply.
Receipt of products from our store:
You can receive your order from our store while the usual operating hours and after you have received relevant confirmation e-mail or phone call from us.
13. Transaction currency
Currency translations act as a guide.
All transactions will be in EURO